Delivery & warranty

Shipping

We ship via Royal Mail, UPS or Fedex. Should you require a specific courier please contact us. Tracking numbers will be supplied after shipping, either by email or through your paypal account.

Shipping rates

UK: Small item: £3;  Medium item £5; Large item £12. Free UK shipping on orders over £100

Europe: Small: £5; Medium £12.50; Large £20. Free EU shipping on orders over £100 (until 1 Jan 2019)

USA, Canada, Australia: Small: £5, Medium £12.50, Large £25.

Rest of the world – please ask for a shipping quote.

Re-use and recycling

Where possible we reuse or recycle packing materials, so your order may arrive in a previously used box.

Guarantee and returns policy.

We firmly believe in our products and are sure you will love them too. However, you can return any Extinct Audio Ltd product, for any reason, within 35 days of receiving it, for a full refund of the purchase price. Please first send us a message to let us know what you are sending back. We will refund on receipt of the returned items.

If any of our products are damaged or faulty when you receive them, please contact us quoting your order number and we will rectify the situation. We recommend taking photographs to show damage.

Warranty

All our products have a lifetime warranty with original owner. This covers defects or internal failures in normal use. Should a transformer or internal connection break, we will fix or replace it for free providing there is no sign of misuse or abuse. The warranty does not cover surface scratches or cosmetic damage.

Ribbons are warrantied for 1 year from purchase, but with care should last many years.

Your data and information

We need to keep your order information on file for our accounts but will only contact you about your specific order. We don’t keep any credit card or bank information on file.

Extinct Audio will never share your information with any other businesses and will not send you any mail-outs or spam. If you wish to know what we’re up to, please check our news, twitter or instagram pages.